Who are we?
We are Fond and we’re an Australian digital agency. We have offices in Melbourne and Hobart, and specialise in web design, web copywriting, digital strategy, user experience, and online marketing. You can read more about us here.
Collection of your personal information
Personal information is effectively information or data that can be used to identify you. Information is collected by Fond in a fair and lawful manner using the following means or circumstances:
• when registering an account with Fond
• when subscribing to our newsletter or marketing feed
• when entering in promotions or competitions run by Fond
• while engaging in phone correspondence with you to support your queries and problems; and
• while conducting marketing research or customer satisfaction surveys.
Generally, we will advise you which personal information is mandatory in order for us to service your purchase or enquiry, and which is optional.
In the case that you do not wish to provide us with certain personal information, this may mean we cannot support you with our products and services.
Limited personal information is also collected using cookies and analytics codes imbedded in the background of this website. This website uses Google Analytics to anonymously track user behaviour. The Google Analytics features implemented also track demographic and interest information based on Google’s Display Advertising (e.g., Remarketing, Google Display Network Impression Reporting, the DoubleClick Campaign Manager integration, or Google Analytics Demographics and Interest Reporting). This information is used by Fond to gain a better understanding of customer behaviour in order to enhance the online experience we provide.
Using the Ads Settings, users can opt-out of Google Analytics for Display Advertising and customise Google Display Network ads.
Types of information collected
The information collected by Fond may include:
• information that identifies you, such as your name, address, date of birth, or occupation
• your email address
• your delivery address
• your gender
• your telephone number/s;
Use of personal information
In general, collection of your personal information is done in order to provide you with the goods and services that you want.
Your personal information may also be used to:
• update you on any of our products and services (unless you request us not to, which you may do at any time)
• protect the integrity of our business by performing appropriate anti-fraud checks, which are completed in order to confirm your identity
Disclosure of personal information
Personal information collected by us may be accessible by external courier or delivery companies and external payment service providers, necessary for facilitating any indirect transactions.
We may also disclose your personal information to third parties where:
• You have given your express consent for us to do so;
• Fond buys or sells any assets;
• Or we are under any legal obligation to do so.
Accessing the personal information held by us
If, at any time, you need to verify the personal details held by us, you may contact our primary email address, firstname.lastname@example.org to do so. In some cases, to the extent we are permitted by law, we may refuse access to some or all of this information, in which case, we would provide reasons for this.
If you have registered an account with us, you may also view and edit some of the personal information held by us.
We may, in some cases, charge a fee for providing you access to some information we hold about you. When fees apply, we will notify you upon receiving your request, and ask for confirmation that you wish to pay the fees or terminate the request.
We welcome and encourage contact from our customers at any time. To reach us directly, we recommend you use our primary email address, email@example.com
This document was last updated on the seventh day of April, 2014 or 07.04.2014.